{"id":627,"date":"2025-02-03T22:09:52","date_gmt":"2025-02-03T22:09:52","guid":{"rendered":"https:\/\/e-lexdo.com\/?page_id=627"},"modified":"2025-02-08T14:12:55","modified_gmt":"2025-02-08T14:12:55","slug":"mastering-the-human-centered-customer-experience-2","status":"publish","type":"page","link":"https:\/\/e-lexdo.com\/?page_id=627","title":{"rendered":"Mastering the Human-Centered Customer Experience"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"627\" class=\"elementor elementor-627\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a45c974 e-grid e-con-full e-con e-parent\" data-id=\"a45c974\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00e6944 elementor-widget elementor-widget-video\" data-id=\"00e6944\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/y9EIRdMbTJs&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8320c24 elementor-widget elementor-widget-text-editor\" data-id=\"8320c24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Project Overview:<\/strong><\/p><p>I was responsible for recording and setting up the studio for the <em>\u201cMastering the Human-Centered Customer Experience\u201d<\/em> course. This 12-module course, facilitated by a subject matter expert (SME) in CX, offers 64 studio-recorded lessons spanning 10 hours. The course blends theory with practical examples from industry leaders like Disney and includes &#8216;check your knowledge&#8217; quizzes at the end of each lesson to reinforce learning.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a4a53a e-grid e-con-boxed e-con e-parent\" data-id=\"7a4a53a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1b6211 elementor-widget elementor-widget-text-editor\" data-id=\"b1b6211\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>My Contribution:<\/strong><\/p><ul><li>Assisted in pre-production, production, and post-production.<\/li><li>Set up the studio, including camera, lighting, audio, and teleprompter.<\/li><li>Recorded the subject matter expert (SME) in a professional studio environment.<\/li><li>Edited audio and video to enhance engagement and clarity.<\/li><li>Integrated B-roll footage and added closed captions for accessibility.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad881a6 elementor-widget elementor-widget-text-editor\" data-id=\"ad881a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<strong>Tools and Technologies:<\/strong><\/p><ul><li>Camtasia\u00a0<\/li><li>Adobe Pro\u00a0<\/li><li>Camtasia Assets &amp; Envato\u00a0<\/li><li>Auphonic\u00a0<\/li><\/ul><p><strong>Visual and Interactive Features:<\/strong><\/p><ul><li>AI-driven video explanations tailored to each module.<\/li><li>Interactive elements, such as quizzes and resources, to reinforce learning.<\/li><li>Professional-grade visuals and animations to clarify complex concepts.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d83b06b e-grid e-con-boxed e-con e-parent\" data-id=\"d83b06b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-017a8c4 elementor-widget elementor-widget-image\" data-id=\"017a8c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX3-1-1024x576.png\" class=\"attachment-large size-large wp-image-651\" alt=\"\" srcset=\"https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX3-1-1024x576.png 1024w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX3-1-300x169.png 300w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX3-1-768x432.png 768w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX3-1.png 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b875d0a elementor-widget elementor-widget-image\" data-id=\"b875d0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX4a.png\" class=\"attachment-large size-large wp-image-647\" alt=\"\" srcset=\"https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX4a.png 865w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX4a-300x169.png 300w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX4a-768x432.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77ac471 elementor-widget elementor-widget-image\" data-id=\"77ac471\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"449\" src=\"https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX6.png\" class=\"attachment-large size-large wp-image-649\" alt=\"\" srcset=\"https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX6.png 865w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX6-300x168.png 300w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX6-768x431.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7535e60 elementor-widget elementor-widget-image\" data-id=\"7535e60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"449\" src=\"https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/C5.png\" class=\"attachment-large size-large wp-image-643\" alt=\"\" srcset=\"https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/C5.png 865w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/C5-300x169.png 300w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/C5-768x432.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56af11b elementor-widget elementor-widget-image\" data-id=\"56af11b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"449\" src=\"https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX7-1024x575.png\" class=\"attachment-large size-large wp-image-661\" alt=\"\" srcset=\"https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX7-1024x575.png 1024w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX7-300x169.png 300w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX7-768x431.png 768w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX7.png 1200w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25625df elementor-widget elementor-widget-image\" data-id=\"25625df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"451\" src=\"https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX8-1024x577.png\" class=\"attachment-large size-large wp-image-771\" alt=\"\" srcset=\"https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX8-1024x577.png 1024w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX8-300x169.png 300w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX8-768x433.png 768w, https:\/\/e-lexdo.com\/wp-content\/uploads\/2025\/02\/CX8.png 1198w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>https:\/\/youtu.be\/y9EIRdMbTJs Project Overview: I was responsible for recording and setting up the studio for the \u201cMastering the Human-Centered Customer Experience\u201d course. This 12-module course, facilitated by a subject matter expert (SME) in CX, offers 64 studio-recorded lessons spanning 10 hours. The course blends theory with practical examples from industry leaders like Disney and includes &#8216;check [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-627","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/e-lexdo.com\/index.php?rest_route=\/wp\/v2\/pages\/627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e-lexdo.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/e-lexdo.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/e-lexdo.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/e-lexdo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=627"}],"version-history":[{"count":5,"href":"https:\/\/e-lexdo.com\/index.php?rest_route=\/wp\/v2\/pages\/627\/revisions"}],"predecessor-version":[{"id":852,"href":"https:\/\/e-lexdo.com\/index.php?rest_route=\/wp\/v2\/pages\/627\/revisions\/852"}],"wp:attachment":[{"href":"https:\/\/e-lexdo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}